Frequently Asked Questions

Welcome to our FAQ page! Here you will find answers to the most common questions about our store and our pet products.

📋 General Questions

How do I place an order?

To place an order, browse our catalog, add the desired products to your cart, then click "Order". Follow the steps to enter your shipping and payment information.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods via Shopify Payments.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of its confirmation. Please contact us quickly via our contact page for any modifications.

What are the delivery times?

Delivery times are generally 7 to 15 business days after your order is confirmed. You will receive a confirmation email with a tracking number.

What should I do if my package is lost or damaged?

In case of a lost or damaged package, contact us immediately with your order number. We will offer you a full refund or a free reshipment.

What is your return policy?

You have 30 days after receipt to return an unused product in its original packaging. Return shipping costs are at your expense unless the product is defective.

How can I contact you?

You can contact us via our contact form or by email. We generally respond within 24 to 48 hours.

🐾 Product Questions

How do I use the LED pet nail clippers?

Turn on the integrated LED light, gently position your pet's claw in the clippers' opening, and gradually cut, avoiding the visible pink quick (vein) thanks to the light. Make small cuts for greater safety.

How often should I trim my dog's or cat's nails?

Generally, it is recommended to trim nails every 3 to 4 weeks for dogs and every 4 to 6 weeks for cats. Frequency may vary depending on your pet's activity level and the natural wear of their nails.

Are batteries included?

Yes! The LED nail clippers come with 3 LR44 button batteries already installed. You can start using it immediately.

How do I replace the batteries in the LED nail clippers?

The battery compartment is usually on the side or back of the device. Unscrew the cover, remove the old batteries, and insert 3 new LR44 button batteries, observing the indicated polarity.

Is the nail clipper safe for my pet?

Yes, absolutely! The integrated LED light allows you to visualize the sensitive area of the claw (the quick) to avoid accidentally cutting it. The stainless steel blades ensure a clean and precise cut without splinters.

Can I use the nail clipper on other small animals?

Yes, the LED nail clippers are also suitable for rabbits, ferrets, and other small pets with similar claws.

How do I maintain my LED nail clipper?

After each use, clean the blades with a soft, dry cloth. You can also disinfect the blades with 70% alcohol. Store it in a dry place away from moisture.

Can't find the answer to your question?
Don't hesitate to contact us via our contact page. Our team will be happy to help you!